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Beginner's Guide
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PhotonPay Account
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System Settings
FAQs
Mainland China Enterprise Entity Registration
Q：I was previously an personally certified customer, can I change to a certified enterprise?
A：Currently, this kind of account upgrades are not supported; it is recommended to add a new member and perform identity verification as an enterprise.
Store/Application Management
Q：I initiated the store migration, but the status changed to canceled a few days later. What is the reason?
A：If the receiver does not agree to accept the store within 48 hours, the system will automatically cancel the migration application.
Viewing and Applying for E-commerce collection foreign exchange settlement quota
Q：Can I still convert currencies if my store has been frozen?
A：You cannot apply for more CNY exchange quota if your store status is abnormal, but it doesn’t affect the existing quota.
Payment Links
Q：What types of card does the paymentlinks support for consumers to complete transaction?
A：Currently, the paymentlinks only support Visa and MasterCard. If there are new types of card added in the future, we will update you.
Apply cards
Q：Does Photoncard have a minimum transfer in amount?
A：Yes. Currently the minimum transfer in amount for Photoncards is 20 USD. Please refer to specific details displayed on the application page when applying.
Team security verification & Two-Factor Authentication
Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
