Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Hong Kong enterprises open foreign trade collection registration process
Q：What is the time limit for receiving payments from foreign trade B2B accounts?
A：The delivery time for foreign trade B2B accounts is generally T + 1~ T + 3.
Store/Application Management
Q：Does linking to an Amazon store authorization require any specific network environment?
A：
Add and Manage Recipient
Q: How can I quickly find the payee information of a successfully created recipient?
A: You can click Account >Payout > recipient, and there is a search button below. You only need to enter some information to quickly search.
Add and Management of Site
Q：Why do I get an "Error processing" error when submitting a site application in the PhotonPay platform?
A：This error message indicates that the payment service KYC information submitted on the PhotonPay merchant platform has not been reviewed and approved yet. You need to check the review status and any feedback. Once approved, you can submit the website application normally.
Transaction detail
Q: Can transaction details be downloaded?
A: Yes, click on the top right corner of the page [Download] to download the transaction details.
Team security verification & Two-Factor Authentication
Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
